Technical Skills
- Support
- User support at home, office or clinical environment
- Remote support
- Phone support
- Web design
- Domain management
- Search engine optimization
- WordPress development
- Ecommerce development
- Database administration
- Project management
- Product launch; Trak-a-Dose.com Lead Technical Advisor
- On-site lead support technician managing contracted employees day-to-day
- Epic implementation 2015, Franciscan Information services
- West tower expansion 2018, Franciscan St. Elizabeth East
- Extensive hardware experience
- Repair, design and implementation
- Mobile device support and business integration
- Network level hardware support and administration
- Server installation and management
- Data stream management – Siemens Syngo Ultrasound Breast Analysis Software
- Anesthesia cart design and implementation
- Philips Healthcare
- Da Vinci surgery robot and simulator
- Extensive application experience
- Windows, IOS, Linux
- Microsoft Office; Word, Power Point, Excel, Access
- Adobe Photoshop
- Avid Pro Tools
- PACS imaging
- WordPress
- Square
- Shopify
- Ecwid
- BigCommerce
- Networking design and implementation
- Wired
- Wireless
- Cellular
- Technical documentation
- User and administrator documentation creation
- Pseudo code and flowchart creation
- CompTIA A+ certified technician
- Lifetime certification
- Six Sigma Green Belt
- HDI Desktop Support Technician
- 10+ years experience as on-site Support Analyst
- Multiple jobs within a clinical environment
- Metric system design and analysis
- Image editing and photo manipulation
- Photoshop
- GIMP
